Name: Kareem M. Kamel
car: 2006 Fiat Palio 1.2 16V Fire
number of visits: ~ 12 ( 96,000KM )
percent of satisfy: 40%
advantages of omatra:
- Good Reception
- Some individual engineers efforts (not all of them)
disadvantages of omatra:
1. Sales & Marketing department:
- Very very very weak marketing (you rarely find a tiny newspaper advertisement) not to mention 0 TV Commercials or Radio!
- Weird import policy (The Palio was imported from Brazil,Then stopped suddenly ! then resumed again from China, Then stopped then resumed (larger model) now from Turkey!) making spare parts harder and harder to match and find !
- Weak engine selection for the Punto (Grand/Evo) only offered with 1.4L 8v engine with 77hp while most competitors are offered with engines producing over 100hp.
- they opened in 2006 and now we are almost at 2012 and we have yet to see an official Website !
- When I purchased the car in 2006, the Warranty was hilarious ! 1 Year Only ! I have $10 consumer products that comes with better warranty! and later on they informed that they extended the warranty to 3 Years,I was thrilled, Went there to find that I have to pay a Sum of 3500 LE ($590) to be included !
2. Service Center & Maintenance:
- Overpriced spare parts and Maintenance (compared to other brands)
- Unprofessional engineers and technicians (most of them, and the ones who are performing better only out of personal issues or friendship)
- The body repair & paint department is the worst I've seen
- Unavailability of some basic spare parts and takes a horrific amount of time to be available again (2-3 months)
- They rarely complete the required job either repair or Maintenance on schedule
- When accused of doing something wrong, it's always the customers fault or something that the CUSTOMER can't understand, they do nothing wrong
- IF I arrive at the service center with a list of problems. most of them get unsolved and they would ask to come visit later because they have too much work pressure on the center, thus meaning another separate bill and another wasted day !
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I was thinking of buying a new Punto Evo, but after the above mentioned disadvantages,I really don't think that this excellent car is worthy of all the trouble I am going to have with Omatra.
And honestly this is the advice I give to anyone who asks me about one, Excellent car, Horrible Dealer !
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