الموضوع: احذروا مركز صيانة رينو الاقصر...به سم قاتل

الف شكر دكتور محمود صلاح..
الباشمهندس خالد انا فعلا عارف ان العربيه رينو ميجان حساسه وكمبيوترازيد علشان كده اول العربيه ما وقفت معايا فى الاقصر احضرت ميكانيكى غير البطاريه,فالعربيه ما اشتغلتش طلبت منه انه يسيبها وطلبت خدمة العملاء فى رينو,فاسعدونى بان ليهم مركز خدمه فى الاقصر وبه ناس مدربين وعندهم كمبيوتر للبرمجه(للاسف انا ما كانش عندى وقت,لانى كان معى مجموعه سياحيه لازم اكمل معاهم شغل,وبعد كده حسافر بره مصر,فطبعا عهدت لابن اختى انه يتابع معاهم واول العربيه ما تتصلح ياخدها على اسوان لان احنا من اسوان اساسا,بس بنعيش بين اسوان والقاهره)للاسف ابن اختى مش فاهم فى العربيات,فاخبروه ان العربيه محتاجه طقم دواره(تخيلوا يا اخوانى الاعزاء عربيه 2008 محتاجه طقم دواره..وطبعا اخبروه لو اشتراه من التوكيل حيكلف 12الف ولو هما اشتروه من صقر قريش حيأدى نفس الاداء وحيكلف 4600 فطبعا دفع ابن اختى,,,,طبعا دا كله علشان البهوات ياخدوا عموله من وراء ظهورنا.....)

الاستاذ جمال انا اشتكيت فى الكواليتى كونترول رينو مصر,وارسلت فاكس لمدير عام رينو مصر,وكتبت شكوتى يالانجليزى وارسلتها الى الشركه الام فى فرنسا,,وححاول اعمل لحضرتك كوبى من شكوتى هنا...تعرف ليه انا حبيع الميجان لان لو اى شركة سيارات تحترم اسمها وتحافظ على عميلها والله لشكوى زى دى ممكن تشيل المدير الاقليمى,,وانا يدوب عرفت ليه العربيه دى سعر بيعها متدنى جدا,والشارى الاول بيخسر تقريبا نصف ثمن السياره لو حب يبيعها بعد سنتين مثلا,فعلا الناس مش غبيه,ودا من غير زعل القيمه الحقيقيه لهذه السياره,مع انى لسه اعتبر مالك لهذه السياره,بس انا بنصح اى واحد يبعد عنها,ولو عايز اوروبى فيه انواع كتير غيرها محترمه ووكلائها فى غاية الاحترام,,وبعدين قطع غيارها نار..على فكره دا الفاكس الي انا بعته للمدير العام,للاسف مش لاقى الشكوى الاساسيه الي انا ارسلتها لرينو فرنسا,لانها كانت شامله كل التفاصيل
الف شكر
DEAR SIRS

I write this letter to give my utmost unsatisfuction, for the very low standard of customer service, that I received recently from your Renault Agency in luxor, Egypt

first iam with my partner Mr/ Ramadan Saber one of EIM custmers,as we owning two of Eim chinees buses,as well my partner has a Renulte Megan car since 2007,he is absolutly happy with all of your custmers services he resieved.

5 month ago,i did bought a car (Megan 2008) and drove from cairo to luxor,then my car has stoped working,i did called your renulte egypt,they gave me Renult luxor phone numbers,i did phoned them,they asked to deliver the car to their mechanic work shop near luxor airport.it was the second day of Ramadan month(which means it is more than 4 month my car jailed till this moment!!it is unbelievable that any car in the entire world could remain more than 130 days to be fixed.......!!but unfortunately it is the truth!

at the end iam going to carry my car tomorrow from luxor to cairo,because Renult luxor agency could not make confegration to my car,though i bought all what they did asked me to buy,like computer,ABS and many other maintenance,but they could not repair my car......

dear sirs i believe that iam blackmailed by Renult agency in luxor,and i wrote all of that in detailed complains,and have send it to the custmer service of Renult egypt,i did received two respond ,the first was from Mr/Amr a custmer service and the 2nd from Mr/Ali Badr(I believe he is a quality controle)
i did explained it oral to both of them,but the action is not satisfactory in any way!

because Renult luxor blackmailed me by charging me 2000 L E for non repairing my car,their bill is a kind of silly black fun,definitely they are blackmailing me,as they maintianed that they did changed the car motor`s oil two times!! though my car does not work till the recent moment!!!
and Mr /Ali have told that he is gona ask them to non charge it two times,and kindly they gona make it one time!!.....ofcourse iam not happy with this solutions at all,because above jailing my car more than 4 months in Renult luxor(claiming that they did changed lots of unnecessites maintenances like oil filter,benzine filter,air filter with out getting my persmission which we used to have in any other vechiles agency)they are charging me for repairing my car!!

i wonder which kind of repairing they have done in my car,if iam gona take it by a delivery car to cairo?????????????

i assure you that there is something wrong in Renult luxor,which is cutting a part of Renult services reputation in the entire world.
and i assure you more that the custmer service office in cairo does not rank the resposibilties of protecting and caring one of greatest vichels brand in the entire world.

pls sir you may have a look of my previous detailed complaint,which I did send it two days ago to Renult customer service to figure out how much sufferings i have recieved from your Local agency repaired in luxor,and which kind of blackmailing i was upused by them.wishing to have the right investigation and I get my right back.

my best regards

Mohamed Abd el fatah hassanian

general manager

egypt today travel
0111235314