الشكوى بقت جاهزه خلااااااااص اللى عايزيضيف حاجه يخش ويضفها

[bembodeniro]

الشكوى اللى هانبعتها لفيات اهى اى حد عايز يضيف حاجه يقول عليها لحد ما نوصل لافضل صيغه

الساده / شركه فيات
تحيه طيبه وبعد
نود ان نعلمكم باننا مجموعه من مالكى سيارات فيات فى مصر وبعض الاشخاص الراغبين فى شراء سيارات فيات وذلك لما تتمتع بيه من امكانيات تجعل هذه السياره من صفوه سيارات العالم ولكن منذ فتره ليست بالقصيره تدهورت سمعه فيات فى مصر واصبحت فى ادنى درجات الانتشار بعدما كانت السياره الاولى فى مصر و لكن اصبح الان الجميع يتحاشون شراء فيات او يترددون فى شراء سيارات فيات وذلك بسبب توكيل سيارات فيات فى مصر (اوماترا) فاصحاب السيارات يعانون من قله قطع الغيار لسياراتهم و سوء صيانه السيارات حتى اثناء الصيانه الدوريه مما يؤدى الى وقوع مشاكل كثيره فيمابعد وتكون مشاكل كبيره نتيجه لاهمال الوكيل فى الصيانه . ويواجه ايضا ملاك فى فيات فى مصر مشكله ارتفاع اسعار قطع الغيار مقارنه بالسيارات الاوربيه الاخرى او حتى اليابانيه او الكوريه مما يؤدى الى ابتعاد الاشخاص فى مصر عن شراء فيات وتفضيلهم لسيارات اخرى مثل سيارات رينو او كيا او هيونداى او بيجو
فقررنا ارسال شكوى موقعه من مالكى سيارات فيات وبعض الاشخاص الذين يردون شراء فيات ولكن مترددون من شرائها وذلك بسبب سوء الخدمه مابعد البيع
كما نريد ان نعلمكم بقله الدعايه او انعدمها تقريبا لسيارات فيات مقارنه بالسيارات الاخرى فلايوجد اعلان واحد لفيات سواء فى الصحف او التليفزيون او الشوارع او شبكه الانترنت
فنرجو من سيادتكم التسرع بانقاذ سمعه فيات فى مصر من توكيل سىء غير مدرك لقيمه فيات العالميه ومتسبب فى ضياع سمعه فيات فى مصر وجعل شعبيتها متدنيه الى اقصى درجه قد تصل اليها فى يوم من الايام
وشكرا
التوقيع

[yoko]

ودي بتاعت أستاذ حسام

i am a member in egypt fiat lovers group in egypt, this group loves and respect fiat due to fiat history in egypt from over 40 years and due to the following reason



excellent cars


reliable


practical


high quality standards


very nice italian design



the above reasons make fiat really an advantage against egyptian cars market.



Kindly note the following due to the fact that great fiat is not sold as other competitors in the market


due to the following reasons



1- omatra is not advertising or there advertising plan is bad


2- no test drive is done at all


3- no direct communication between omatra and fiat groups (other car manufactures agency exists on different groups)


4- omatra marking plan is not significant with fiat new cars although fiat new cars are much better than all competitors in this price category


5- service is slow and not professional


6- few service centers in egypt (only 2 in cairo and 1 in alex)


7- spare parts are extremely expensive and not all of them are available


8- people are interested in fiat new cars but they are still afraid of omatra due to there unprofessional and his reputation


9- no car accessories in egypt not in omatra or other car shops


10- omatra refuses to modify the car (e.g. Adding cruise control or parking sensor), or get the original accessories




this group invited members from omatra more than once to discuss these problems, but omatra did not respond and ignored all our requests and sometimes we received rude answers.



Due to the fact we love the great name fiat; we request immediate actions to solve the mentioned problems



note:



We made a poll in this group to discuss omatra and fiat problems in egypt.



We have a great trust that you will cooperate to force omatra to solve there problems rather than changing the whole agency, as changing the agency will lead


to more bad reputation to fiat.



We really hope that this e-mail will make fiat in egypt on top again where it really deserves it.



Thank you


كل واحد يقول رأيه؟

[Dr. Halawa]

extremely expensive مش كفاية زود unreasonable.كمان
و مضينى

[bembodeniro]

تمام اوى والاخ وائل وmoe86
بيقترحوا الاخوه اللى حصلهم حوادث او مشاكل بسبب الاهمال يحطوا ارقام الشاسيهات بتاعه عربياتهم وده اقتراح قوى وحلو اوى

[yoko]

We are the members in Egypt fiat lovers group, this group loves and respect fiat due to fiat history in Egypt from over 40 years and due to the following reason

excellent cars

reliable

practical

high quality standards


very nice Italian design


The above reasons make fiat really an advantage against Egyptian cars market.



Kindly note the following fact that great fiat is not sold as other competitors in the market


due to the following reasons



1- service is slow and not professional


2- few service centers in Egypt (only 2 in cairo and 1 in alex)


3- spare parts are extremely expensive and unreasonable and not all of them are available in the service centers


4- people are interested in fiat new cars but they are still afraid of omatra due to there unprofessional and his reputation


5- no car accessories in Egypt in Omatra nor other car shops


6- Omatra refuses to modify the car (e.g. Adding cruise control or parking sensor), or get the original accessories and say that they are not allowed by fiat

7- Omatra marketing plan is not significant with fiat new cars although fiat new cars are much better than all competitors in this price category
8- no test drive is done at all


Due to the fact we love the great name Fiat; we request immediate actions to solve the mentioned problems

note:

We made a poll in this group to discuss Omatra and Fiat problems in Egypt.

We have a great trust that you will cooperate to force Omatra to solve there problems rather than changing the whole agency, as changing the agency will lead
to more bad reputation to Fiat.

We really hope that this massage will make Fiat in Egypt on top again where it really deserves it.

Thank you


وكل واحد يكتب إسمة وعربيته وموديلها ولو حصل معاه مشاكل فرديه!!!

[bembodeniro]

ودى ترجمه ايطالى للشكوى
Sono un membro del gruppo di amanti della Fiat in Egitto Egitto, questo gruppo fiat ama e il rispetto per la storia della Fiat in Egitto da oltre 40 anni e per i seguenti motivi



auto eccellente


affidabile


pratico


elevati standard di qualità


molto bello il design italiano



le ragioni sopra esposte rendono fiat veramente un vantaggio nei confronti del mercato egiziano automobili.



Si prega di notare quanto segue dovuto al fatto che la Fiat grande non viene venduto come gli altri concorrenti nel mercato


per i seguenti motivi



1 - Omatra non è pubblicità o vi piano pubblicitario è male


2 - Nessun test drive è fatto a tutti


3 - privi di comunicazione diretta tra Omatra e gruppi Fiat (altre case costruttrici agenzia su diversi gruppi)


4 - Omatra piano indicazione non è significativa con fiat auto nuove, anche se le auto fiat nuove sono molto meglio di tutti i concorrenti in questa categoria di prezzo


5 - servizio è lento e non professionale


6 - pochi centri di servizio in Egitto (solo 2 al Cairo e 1 in alex)


7 - pezzi di ricambio sono molto costosi e non tutti sono disponibili


8 - le persone sono interessate a fiat auto nuove, ma sono ancora paura di Omatra a causa di lì non professionale e la sua reputazione


9 - Non accessori per auto non in Egitto nel Omatra o negozi di auto


10 - Omatra rifiuta di modificare l'auto (ad esempio aggiungere il cruise control o sensore di parcheggio), oppure prendere gli accessori originali




questo gruppo ha invitato i membri di Omatra più di una volta per discutere di questi problemi, ma Omatra non ha risposto ed ha ignorato tutte le nostre richieste e, a volte abbiamo ricevuto risposte scortesi.



Dovuto al fatto che amiamo la fiat grande nome, chiediamo azioni immediate per risolvere i problemi di cui



nota:



Abbiamo fatto un sondaggio in questo gruppo per discutere Omatra e problemi fiat in Egitto.



Abbiamo una grande fiducia che vi collaborano per forza Omatra per risolvere i problemi di lì piuttosto che modificare l'organismo intero, come cambiare l'agenzia di piombo


per di più cattiva reputazione a Fiat.



Speriamo davvero che questa e-mail farà fiat in Egitto, dove ancora una volta in cima lo merita veramente.

[bembodeniro]

ياريت نتحرك بسرعه ونبداء بالتوقيع وياريت استاذ wael3m يتاكد من الترجمه الايطالى وهنبداء بالتوقيع بالاسم والايميل والتليفون ورقم الشاسيه ده للملاك والناس اللى عايز تشترى توقع بعديهم بنفس البيانات بس طبعا من غير رقم الشاسيه

[Dr. Halawa]

ايوة فين ايميلهم بقى؟

[bembodeniro]

نسيت ونمرر الشطوى لبعض عن طريق الايميلات يعنى انا مثلا امضى عليها وابعتها ليوكو ويوكو لدامصرى و ويعملها replay للى بعتهلوه تانى بحيث تكون الشكوى عند الكل وحد يجيب ايميل فيات وانا هحاول اجيبه ده غير استاذ وائل هيوصلها يد بيد لفيات فى ايطاليا

[bembodeniro]

فى فورمه عاملها فيات لخدمه العملاء وممكن تحط كومنت فيها دى كمان تنفع كاشكاوى فرديه
Fiat / ContactUs

[bembodeniro]

انا بعتلهم الشكوى على الفورمه بتاعتهم باسمى لحد ما نتاكد من الايميل

[yoko]

أنا كمان هبعتلهم شكوتي لحد ما نظبطت الميل

[tareket]

انا بعت شكوى علشان الزجاج و جالى رد من
customercareinternational@fiat.com

Dear Customer,

Thank you for contacting us and for your interest in our Brand.
We have received your e-mail and we really apologise for the inconvenience related but we need some more informations to reply to you in the best way.

Therefore, would you be so kind by providing us the following details:

- Your complete address.
- Full extended Serial number of your car.
- De......ion and Reference number of the required spare parts.



Kind Regards

Customer Relations
Fiat Group Automobiles S.p.A.

[yoko]

وده نص شكوتي الي لسه باعيتها
I have got a fiat linea emotion pack with a t-jet version model 2009 and I have drove it for about 17,000 km for now and in the 5,000 km service I told the recipient engineer that i have a strange sound in the front suspension and that sound was reduced but still the same sound especially in ramps and if there is a hole in the road and before the 10,000 km service the sound became louder and I told them and they gave me the car after the service and told that every thing is OK but the sound was still there and went for them after two days and told them that the sound is still there!!! and they again told me that every thing is ok!!! and I thought that every thing is ok and the service centre know better than me
two days ago i went to bridge-stone service centre to adjust the angles of the wheels and they found that the sway bar and all the front suspension system is loose and I saw it my self and after they tightened it by a torque wrench and the sound disappeared and the stability with improved alot.

And another complain that the service in Egypt are not strict with the service table in the fiat catalogue. They change the air filter and oil and oil filter every 10,000 km and the timing belt every 40,000 km and they told me after the 10,000 km that the brake pad has finished and must be changed it and when I got the old pads I found it still thick enough and its price was 700 egyptian pound which is very expensive compared by other European brands.

And another thing that in the 5,000 km i was told that the brake disks surface is damaged and it is out of warranty

please tell me what to do with your service centre in Egypt

[bembodeniro]

ايوه كده يا رجاله هو ده الكلام لازم شكاوى اكتر ايميلات اكتر على الفورمه لحد ما نلاقى الايميل المضبوط ونبعت شكوى جماعيه
ومحتاجين الاستاذ wael3m علشان يقولنا الايميل الصح ايه او يسالنا علشان نبعته صح
وانا هحاول اسال اى ايطالى عندى فى الشركه عن ايميل فيات وربنا يسهل علشان خلاص اوماترا دى لازم تفوق او يتاخد منها التوكيل ويروح لحد بيفهم