الموضوع: حان الوقت لحملة شاملة على وكيل فولكس فاجن

زملائي انا وصلني كمان رد من الشركة الأم وده الرد
Thank you for your e-mail dated 16 May 2010. Please accept our apologies for the delay in replying.

We are sorry to learn that you have reason to complain regarding the service you have received within the Volkswagen service
organisation in Egypt. No doubt, we can well understand your disappointment about the experiences described and the
inconvenience involved.

As the manufacturer of vehicles, Volkswagen has established a comprehensive importer network, which in turn has established a
comprehensive retailer network for their sales and service matters. We assure you, that our efforts are always directed towards
providing a service network which is reliable, efficient and courteous.

Therefore, it is always regrettable to learn of circumstances when the service provided did not meet a customer's expectations -
even though each retailer and importer is an independent franchise.

As it is always difficult for us to judge individual complaints from our head office in Germany, we have sent a copy of this
correspondence to our importer

Egyptian Automotive & Trading Co.
15, Giza Street
Cairo
Egypt
Phone: +206100474
E-mail: customer.care@eaec.com.eg

asking them to give your matter their immediate attention and to get in touch with you directly. Please expect further
communication from them.

In closing, we would like to thank you for taking the time and trouble to write, because feedback which helps us to improve the
Volkswagen service is always appreciated.

Yours sincerely,
i.V. Michelina Lauriola Maenza i.V. Knud Korthals

Volkswagen AG
38436 Wolfsburg
Tel +49 (0) 1805 865579*
Fax +49 (0) 1805 329865*
Mail to kundenbetreuung@volkswagen.de
Homepage http://www.volkswagen.de

0,14 €/Min. aus dem dt. Festnetz, max. 0,42 €/Min. aus den Mobilfunknetzen


VOLKSWAGEN AG
Sitz/Domicile: Wolfsburg
Registergericht/Court of Registry: Amtsgericht Braunschweig
HRB Nr./. Commercial Register No.: 100484
Vorsitzender des Aufsichtsrats/Chairman of the Supervisory Board: Ferdinand Piëch
Vorstand/Board of Management: Martin Winterkorn (Vorsitzender/Chairman), Francisco J. Garcia Sanz, Jochem Heizmann, Christian
Klingler, Horst Neumann, Hans Dieter Poetsch, Rupert Stadler

Wichtiger Hinweis: Die vorgenannten Angaben werden jeder E-Mail automatisch hinzugefuegt und lassen keine Rueckschluesse auf den
Rechtscharakter der E-Mail zu.
Important Notice: The above information is automatically added to this e-mail. This addition does not constitute a
representation that the ....... of this e-mail is legally relevant and/or is intended to be legally binding upon VOLKSWAGEN AG.

ده معناه ان لو واصلنا الحملة على الوكيل بشكل مكثف اكيد هياخدو خطوة لأن هما بيقولوي انت شكوتك فردية ومنقدرش نتخذ اجراء عشان شكوى واحدة فقط والناس في قمة الإحترام
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