بصوا كده يا جماعة لو حد عايو يضيف حاجة تانية att: Renault customer support
after-sales department
dear sirs,
we are the owners of renault logan and sandero in egypt,
we have been facing difficulties with spare parts prices from egypt authorized service centers. Generally most renault spare parts prices are overpriced and much higher compared with other cars make in equivalent cc and characteristics such as "daewoo, chevrolet- hyundai, kia, fiat"
moreover, recently the authorized service centers raised most spare parts prices up to 20% higher, although they announced few months ago that the spare parts prices to be reduced when the car continue to gain its share in the market.
be advised the renault cars now gained a bad reputation concerning spare parts over prices and can be compared with bmw or vw spare parts prices, which would make a lot of people abondon their cars and no new purchaser will even think to get renault car.
we appreciate your efforts to produce such nice cars with good quality, but we are very sorry to inform you, with such spare prices costs most of us will think twice concerning renault cars, moreover some upset owners really announced to file official complains about such policies in courts, internet and public national news, defending their right of not being exploited or monopolized
please consider the matter very urgent, to satisfy your customers and gain new ones.