الموضوع: اوعى تشترى فيات لو أنت من إسكندرية

بعد ما اعدت شهر تقريبا فى المنتدى هنا علشان اعر إيه ارخص عربية نضيفة و الناس هنا كانت محترمة جدا جدا ، اشتريت في الآخر Fiat Punto Classic 2009 و بعد حوالي 6 شهور بدأت القصة !! ومعلش بقى حكمل الباقي English علشان القصة كده كده كانت مكتوبة للتوكيل في Italy .

Cause simply PEOPLE @ FIAT Service center is some fu*kn idiots and don't know anything about car maintenance !!

I've (7 months old) Fiat Punto Classic Mo. 2009, I'd a problem with it about 45 days ago, and I went to the FIAT AUTHORIZED CAR SERVICE CENTER @ Alexandria, Egypt.

Then I sent FIAT an email , and here's ....... :
Dear Ma'am / Sir,

I'm so angry about your Service Center (Al-Tarek Al Nile) in Alexandria, Egypt.

I went today morning @ 10:15 AM, because of the following :
1. 10,000 km Maintenance & Oil Replacement.
2. Air bags lights switched on (Error with Air Bags System).
3. Abnormal Scratch sound when closing the front left window.
4. Small vibration when the car in standby mode and it increases when switching the air condition.
5. HARD SHOCKING sound on the front right.


They Received my car and I stayed there waiting for it till 2:35 PM !! 4.5 HOURS and here are the result :
1. We couldn't know the cause of airbags light, so you should come another day as we don't have a car computer here !!!! I told him how this come , this is a CERTIFIED FIAT SERVICE CENTER. he told me yes, but we haven't a computer here to know the error, so you should wait till next Wednesday OR Thursday "cause there's an engineer comes each week from Cairo with the computer" !!!

2. The abnormal sounds in the front left window is normal !!!! I told him you're kidding, then he told me , you should come another day cause we want to dis assembly the whole front left door to know the problem

3. The small vibration while car in stand by mode is NORMAL TOO !!

4. We'd fixed the hard shocking sound by lubricating some part and should be works fine now.

I received my car, and while I'm in my way to home, I found the HARD SHOCKING sound appears again !!!

So, after spending 4.5 hours there and loosing time, they ONLY CHANGED THE OIL !!! and I MUST loose another 2 days to fix the rest problems.

I'm sorry to tell you, I'll never recommend FIAT to any one again, I used to have a TOYOTA before. and there service center was MORE THAN GREAT !! and extremely nice.

Please, find me a solution cause it's only 6 months since I bought this NEW car !

Hope to hear from you soon.

Thanks & Regards,
Mahmoud M. Abdel-Fattah
and after this mail, I got a call from Italy from a respectful one who asked me for OMATRA (Fiat Local Dealer) phone numbers !!! HOW COME ?? I don't know !!

I gave her 3 phone numbers for them, and they @ Italy, couldn't reach them at all !! FIAT CAN'T REACH THEIR LOCAL DEALER !! WTF !!

Then, she calls me everyday to tell me sorry, I can't reach'em !!
then I gave her another phone numbers for Al-TAREK NILE ( Another Fiat local SUB-DEALER) she called them and they replied with "Sorry we can't speak English" !!!!

Then Finally I could reach them through emails and they told me don't worry everything will be ok. just go 2moro to Al-Tarek Nile car service center. and our Representative will be there and help you and fix all problems.

and here's another terrible story, THEY COULDN'T IDENTIFY the problem for 3 times, each time I go, the tell me we knew the problem, and we don't have the spare part. so you should come another time !!

then after 3 times, they couldn't Identify the problem, and after I went crazy, I went to an ORDINARY MECHANIC SHOP !!

Who Identified the problem from first time, and it was a rolling bearing !!

another fu*kn thing, the MANAGER of Al-Tarek Nile center, didn't wanted to test the car with me !! he told me every thing is Ok now and you can go now, I told him Come with me to test it, he told me WHY ?!!! and then I told him cause you MUST DO, after he joined me, and tested the car, we found NOTHING HAD BEEN FIXED !!!

Finally, I'd a problem with internal plastic controller of the front left mirror, they (THANKFUL) brought me a new one, then THE FU*KN IDIOTS, who replaced it with the old one, didn't plug the TWITTER SPEAKER CABLE !!

and now I've one un-pluged speaker !!

so, u know now why not to buy FIAT in Egypt ??

BTW, each time I go there, I meet a lot of ppl who have a lot of problems !!