شكوى مازدا امريكا عن ارتفاع سعر قطع الغيار ( رجاء التثبيت )

[Frozen_Pain]

يا شباب، بقترح تحطوا في آخر الايميل جدول مقارنة بين أسعار عينة من قطع غيار المازدا وعربيتين تانيين، مثلا كيا سيراتو و رينو فلونس (بالدولار) ... و يا سلام لو حطينا الالنترا تبقي في الجول عشان ديه بتاعت غبور برضو...

ممكن كمان تكتبوا إن انتم (و إن شاء الله ربنا يسهل و أبقى معاكم قريب) متضررين من انخفاض سعر إعادة البيع بالمقارنة بالكورولا مثلا و ده لدرجة كبيرة عشان التوكيل مش شايف شغله و مش محقق خدمة كويسة مع انتشار للعربية (اللي أصلا أغلب الموجود منها في الشارع النهاردة كان خليجي أو قبل ما غبور ياخد التوكيل!)

والله انت دماغك عالية

[Frozen_Pain]

و أنا معاكوا يا رجاله

name : Mohamed nezar
chasse no. : 81393847
model : 2008

كنت مستنيك يا ماندو

sorry for the delay because i just brought the new mazda 3 yesterday and iam with you
name: Mohammed hossamelden aly
chasse no.: 1182482
model: 2010
country: Egypt
:)

يا مورو 1000000000 مبروك على العربية وربنا يديك خيرها ويكفيك شرها ان شاء الله

[levelpower]

تمام اوى ياشباب ربنا يسهل بالباقى و يجى رد كويس

[alymonir]

و أنا معاكم
name : aly monir
chasis no. : 1167322
model : 2010

[MazdaFan]

آسف على التأخير ياجماعة ، الميل مكتوب اهه ، وجاهز عشان حضراتكم تقروه وتفلتروه وتقصوا وتلزقوا فيه بحيث يطلع في أفضل شكل ممكن ، فكرة الجدول ممتازة جدا بس مالقتش وقت اضيفها ، لو حد يساعدنا ويعملها يبقى كتر الف خيره

الميل مكون من 3 شكاوي رئيسية : سوء خدمة العملاء اللي بتخلي الناس تعرض عن شراء العربية او التفكير فيها وانا عايز حد يكون جرب خدمة العملاء عندهم عشان نقول الحقيقة و منبقاش بنكدب ، انا اللي كتبته عن خدمة العملاء في مراكز الخدمة او الصيانة هو اللي انا سمعته لكن ماشفتوش بعيني طبعا ، فياريت حد يكون جربهم عشان مانبقاش بنظلم حد، ويظبط الكلام بحيث يبين ايه العيوب اللي عندهم طبعا واللي مخلية الناس عنجها شكوى عامة من غبور كتوكيل سواء لمازدا او هيونداي

الجزء التاني: ارتفاع وعدم ثبات اسعار قطع الغيار اللي بيكون سبب برضه في اعراض الناس عن شراء مازدا في السوق المصري

الجزء الثالث: ارتفاع سعر السيارة مع الأخذ في الاعتبار الخيارات او المواصفات المتاحة فيها ومقارنتها بسعرها في امريكا ، وكنت عايز احط اسعار عربيات منافسة زي سوبارو امبريزا وتويوتا كورلا و سيفيك ، ومتهيألي دي برضه تتعمل في شكل جدول بالمواصفات والأسعار عشان تكون المقارنة سهلة

وآخر جزء هو ذكر لمشكلة المهندس ياسر المهدي مع عربيته الهيونداي الانترا وسياسة التلبيس للعميل اللي بتخلينا نفقد الثقة في غبور كتوكيل

انا شايف ان الميل ممكن يبقى طويل تفتكره دي مشكلة ؟ ولا ده عشان يتناسب مع حجم الشكوى ؟

مستني ردودكم وتعديلاتكم وياريت لو حد يمد ايده ويساعد في تظبيط الميل والجدوال المقترحة، انا والله لولا شغلي ووقتي الضيق كنت كملت وعملتهم ، إلا لو مش مستعجلين على الميل ممكن على آخر الإسبوع اكون ظبطه

Dear Mazda Japan Customer Serviecs Representative

In behalf of many Mazda owners and fans in Egypt, which their names and their mazda cars information mentioned in the e-mail below, I send you this serious complaint about your company's agent/representative in Egypt ( Ghabbour Companies ) , their company logo is submitted in the web-site they made for your respectful car here:
mazda_landing-page

The complaint consists of three major problems that affects deeply Mazda's sales, market share and competition with many other car brands in Egypt, and it becomes a well known issue for the customers in Egypt when they decide to buy a new car, Mazda usually is out of choice because of Ghabbour's marketing strategies and poor after market services:


1- Very careless customer service at Ghabbour's service center, which is the major problem that makes people keep away from buying mazda. If you give a visit to the service center, you can tell that there is no care about customers, we can't be sure that we give our Mazda to a trustworthy engineers and technicians, its a well known issue that we give them our cars, then when we get it back and pay for the maintenance, which is relatively high cost, either we still have the same problem or another problem could appear, and then they tell us that this is out of guarantee plan, which makes customer think about getting rid of mazda and if they don't have it, they will not think about buying it.


2- Prices of spare parts are out of control, no one can tell how much a certain part can cost exactly, and the their prices varies widely in the market, even Ghabbour sells them with high prices, which is one of the major reasons that makes people keep away from buying Mazda and therefore makes a very poor resale prices that in turn also makes people keep away from mazda again.


3- Ghabbour Companies is selling the car with exaggerated prices taking into consideration the options they offer, which are less than what your company offers world wide, and you can check the available options in Egypt in the website mentioned above.

We know that Mazda 3 with 2.5L engine/Automatic/ s Grand Touring costs around $22,600, while here in Egypt we only have 1.6L/Automatic with HID xenon (not turning in corners) , no blutooth, no push-button start, no GPS, no DSC, no TCS, only two air bags for the driver and front passenger, no heat seats, no 6 CD exchanger, no BOSE sound system, and they offer it with $27,000.


Moreover, a famous incident happened lately with Ghabbour, a customer, Mr. Yasser El-Mahdy, bought a brand new Hyundai Elantra from Ghabbour, as he is also the exclusive agent of Hyundai in Egypt, and his elantra stopped suddenly, without clear reasons, and when Ghabbour service engineers couldn't solve it, the customer services agents is keep trying till now to tell him that this is his problem with Hyundai in Korea, and his right to take another new car instead of this broken one is not an option. even when the problem didn't happen with a mazda car, but it is clear that they can treat us with the same attitude and policy if such a problem happened. It is clear that Ghabbour is not a trustworthy agent.

Please check this YouTube Link: YouTube - ‫ط¯ط¹ظˆط© طھط¹ظˆظٹط¶ ط¶ط¯ ط´ظƒط±ط© ظ‡ظٹظˆظ†ط¯ط§ظ‰ ظ…ظ† ط§ظ„ظ…ظ‡ظ†ط¯ط³ ظٹط§ط³ط± ظ…ط.ظ…ط¯ ط§ظ„ظ…ظ‡ط¯ظ‰‬‎
It shows the complaint by Mr. Yasser El-Mahdy, note: the clip in Egyptian language not in English because it is spread by a national newspaper alwafd ط¨ظˆط§ط¨ط© ط§ظ„ظˆظپط¯ ط§ظ„ط¥ظ„ظƒطھط±ظˆظ†ظٹط©

With these serious and major issues, it is clear that Ghabbour's marketing strategies, their careless and poor customer services are deeply affects the sales of mazda in Egypt, while we strongly believe that it should be the best selling car in the Egyptian market because of its durability, excellent driving pleasure and good price to quality ratio, but unfortunately, all these great selling edges of mazda falls down against the lose of trust, poor customer services, high prices, and poor marketing capabilities.

Therefore, we kindly ask you to either define a better plans with Ghabbour Companies as your agent, and make them improve all these aspects that really matter for the customers in Egypt and in any other market, or to find another trustworthy agent in Egypt that respects the name of Mazda.

We believe in your care about your Mazda fans and owners.

All appreciation and respect.

[MazdaFan]

sorry for the delay because i just brought the new mazda 3 yesterday and iam with you
name: Mohammed hossamelden aly
chasse no.: 1182482
model: 2010
country: Egypt
:)

ألف مبروووووووووووك يا فندم ، وربنا يرزقك ويباركلك في خيرها ويكفيك شرها ان شاء الله ،

[MazdaFan]

آسف على التأخير ياجماعة ، الميل مكتوب اهه ، وجاهز عشان حضراتكم تقروه وتفلتروه وتقصوا وتلزقوا فيه بحيث يطلع في أفضل شكل ممكن ، فكرة الجدول ممتازة جدا بس مالقتش وقت اضيفها ، لو حد يساعدنا ويعملها يبقى كتر الف خيره

الميل مكون من 3 شكاوي رئيسية : سوء خدمة العملاء اللي بتخلي الناس تعرض عن شراء العربية او التفكير فيها وانا عايز حد يكون جرب خدمة العملاء عندهم عشان نقول الحقيقة و منبقاش بنكدب ، انا اللي كتبته عن خدمة العملاء في مراكز الخدمة او الصيانة هو اللي انا سمعته لكن ماشفتوش بعيني طبعا ، فياريت حد يكون جربهم عشان مانبقاش بنظلم حد، ويظبط الكلام بحيث يبين ايه العيوب اللي عندهم طبعا واللي مخلية الناس عنجها شكوى عامة من غبور كتوكيل سواء لمازدا او هيونداي

الجزء التاني: ارتفاع وعدم ثبات اسعار قطع الغيار اللي بيكون سبب برضه في اعراض الناس عن شراء مازدا في السوق المصري

الجزء الثالث: ارتفاع سعر السيارة مع الأخذ في الاعتبار الخيارات او المواصفات المتاحة فيها ومقارنتها بسعرها في امريكا ، وكنت عايز احط اسعار عربيات منافسة زي سوبارو امبريزا وتويوتا كورلا و سيفيك ، ومتهيألي دي برضه تتعمل في شكل جدول بالمواصفات والأسعار عشان تكون المقارنة سهلة

وآخر جزء هو ذكر لمشكلة المهندس ياسر المهدي مع عربيته الهيونداي الانترا وسياسة التلبيس للعميل اللي بتخلينا نفقد الثقة في غبور كتوكيل

انا شايف ان الميل ممكن يبقى طويل تفتكره دي مشكلة ؟ ولا ده عشان يتناسب مع حجم الشكوى ؟

مستني ردودكم وتعديلاتكم وياريت لو حد يمد ايده ويساعد في تظبيط الميل والجدوال المقترحة، انا والله لولا شغلي ووقتي الضيق كنت كملت وعملتهم ، إلا لو مش مستعجلين على الميل ممكن على آخر الإسبوع اكون ظبطه

dear mazda japan customer serviecs representative

in behalf of many mazda owners and fans in egypt, which their names and their mazda cars information mentioned in the e-mail below, i send you this serious complaint about your company's agent/representative in egypt ( ghabbour companies ) , their company logo is submitted in the web-site they made for your respectful car here:
mazda_landing-page

the complaint consists of three major problems that affects deeply mazda's sales, market share and competition with many other car brands in egypt, and it becomes a well known issue for the customers in egypt when they decide to buy a new car, mazda usually is out of choice because of ghabbour's marketing strategies and poor after market services:


1- very careless customer service at ghabbour's service center, which is the major problem that makes people keep away from buying mazda. If you give a visit to the service center, you can tell that there is no care about customers, we can't be sure that we give our mazda to a trustworthy engineers and technicians, its a well known issue that we give them our cars, then when we get it back and pay for the maintenance, which is relatively high cost, either we still have the same problem or another problem could appear, and then they tell us that this is out of guarantee plan, which makes customer think about getting rid of mazda and if they don't have it, they will not think about buying it.


2- prices of spare parts are out of control, no one can tell how much a certain part can cost exactly, and the their prices varies widely in the market, even ghabbour sells them with high prices, which is one of the major reasons that makes people keep away from buying mazda and therefore makes a very poor resale prices that in turn also makes people keep away from mazda again.


3- ghabbour companies is selling the car with exaggerated prices taking into consideration the options they offer, which are less than what your company offers world wide, and you can check the available options in egypt in the website mentioned above.

We know that mazda 3 with 2.5l engine/automatic/ s grand touring costs around $22,600, while here in egypt we only have 1.6l/automatic with hid xenon (not turning in corners) , no blutooth, no push-button start, no gps, no dsc, no tcs, only two air bags for the driver and front passenger, no heat seats, no 6 cd exchanger, no bose sound system, and they offer it with $27,000.


moreover, a famous incident happened lately with ghabbour, a customer, mr. Yasser el-mahdy, bought a brand new hyundai elantra from ghabbour, as he is also the exclusive agent of hyundai in egypt, and his elantra stopped suddenly, without clear reasons, and when ghabbour service engineers couldn't solve it, the customer services agents is keep trying till now to tell him that this is his problem with hyundai in korea, and his right to take another new car instead of this broken one is not an option. Even when the problem didn't happen with a mazda car, but it is clear that they can treat us with the same attitude and policy if such a problem happened. It is clear that ghabbour is not a trustworthy agent.

Please check this youtube link: youtube - ‫ط¯ط¹ظˆط© طھط¹ظˆظٹط¶ ط¶ط¯ ط´ظƒط±ط© ظ‡ظٹظˆظ†ط¯ط§ظ‰ ظ…ظ† ط§ظ„ظ…ظ‡ظ†ط¯ط³ ظٹط§ط³ط± ظ…ط.ظ…ط¯ ط§ظ„ظ…ظ‡ط¯ظ‰‬‎
it shows the complaint by mr. Yasser el-mahdy, note: The clip in egyptian language not in english because it is spread by a national newspaper alwafd ط¨ظˆط§ط¨ط© ط§ظ„ظˆظپط¯ ط§ظ„ط¥ظ„ظƒطھط±ظˆظ†ظٹط©

with these serious and major issues, it is clear that ghabbour's marketing strategies, their careless and poor customer services are deeply affects the sales of mazda in egypt, while we strongly believe that it should be the best selling car in the egyptian market because of its durability, excellent driving pleasure and good price to quality ratio, but unfortunately, all these great selling edges of mazda falls down against the lose of trust, poor customer services, high prices, and poor marketing capabilities.

Therefore, we kindly ask you to either define a better plans with ghabbour companies as your agent, and make them improve all these aspects that really matter for the customers in egypt and in any other market, or to find another trustworthy agent in egypt that respects the name of mazda.

We believe in your care about your mazda fans and owners.

All appreciation and respect.

انا برضه نسيت اقول انهم لحد دلوقتي ما أعلنوش عن تكنولوجيا سكاي اكتيف !!! ولما سألتهم عنها وبعتلهم ميل ماجاليش منهم اي رد وده يوضح انهم فعلا عالم اي كلام وغير قديرين لحمل شعار وإسم مازدا و لا بيحترموا اسئلة العملاء ومش بيردوا عليهم

[moro14]

انا برضه نسيت اقول انهم لحد دلوقتي ما أعلنوش عن تكنولوجيا سكاي اكتيف !!! ولما سألتهم عنها وبعتلهم ميل ماجاليش منهم اي رد وده يوضح انهم فعلا عالم اي كلام وغير قديرين لحمل شعار وإسم مازدا و لا بيحترموا اسئلة العملاء ومش بيردوا عليهم

Wonderful work go a head and we all will be behind you

[mazda3mazda]

والله انت دماغك عالية

ده بس من زوقك

[mazda3mazda]

انا برضه نسيت اقول انهم لحد دلوقتي ما أعلنوش عن تكنولوجيا سكاي اكتيف !!! ولما سألتهم عنها وبعتلهم ميل ماجاليش منهم اي رد وده يوضح انهم فعلا عالم اي كلام وغير قديرين لحمل شعار وإسم مازدا و لا بيحترموا اسئلة العملاء ومش بيردوا عليهم

تمام فعلا... و الله ديه أكتر حاجة فقعاني منهم

[Frozen_Pain]

خلاص يا محمد ابعت الايميل واتكل على الله

حط الاسماء بارقام الشاسيهات بسنة الموديل والدولة

لو فى حد عنده اى حاجة عاوز يضيفها ياريت يقول

وربنا يكرم ان شاء الله

[MazdaFan]

خلاص يا محمد ابعت الايميل واتكل على الله

حط الاسماء بارقام الشاسيهات بسنة الموديل والدولة

لو فى حد عنده اى حاجة عاوز يضيفها ياريت يقول

وربنا يكرم ان شاء الله

يا جماعة انا عملت مراجعة للميل تاني وعدلت شوية أخطاء مطبعية فيه و ضفت شوية حاجات عشان نبقى ألمينا بكل النقط ، وبرضه بجد ياريت لو حد عايز يعدل حاجة او يضيف حاجة نكون كلنا شاكرين ليه جدا عشان كل ده في الآخر هايصب في مصلحتنا كلنا وحتى مصلحة الناس اللي بتتعامل مع غبور عامة سواء في مازدا او هيونداي، وربنا يوفقنا للي فيه الخير ان شاء الله

Dear Mazda Japan Customer Serviecs Representative

In behalf of many Mazda owners and fans in Egypt, which their names and their mazda cars information mentioned at the end of the e-mail, I send you this serious complaint about your company's agent/representative in Egypt ( Ghabbour Companies ) , their company logo is submitted in the web-site they made for your respectful car here:
mazda_landing-page

The complaint consists of three major problems that Impacts deeply Mazda's sales, market share and competition with many other car brands in Egypt, and it becomes a well known issue for the customers in Egypt when they decide to buy a new car, Mazda usually is out of choice because of Ghabbour's marketing strategies and poor after market services:

1- Very careless customer service at Ghabbour's service center, which is the major problem that makes people keep away from buying mazda. If you give a visit to the service center, you can tell that there is no care about customers, we can't be sure that we give our Mazda to a trustworthy engineers and technicians. It is a well known issue that we give them our cars, then when we get it back and pay for the maintenance, which is relatively high cost, either we still have the same problem or another problem could appear, and then they tell us that this is out of guarantee plan, which makes customers think about getting rid of mazda and if they don't have it, they will not think about buying it.


2- Prices of spare parts are out of control, no one can tell how much a certain part can cost exactly, and the their prices varies widely in the market, even Ghabbour sells them with high prices, while some dealers in the market could sell it with lower or higher prices, this unstable and uncertain state of spare parts prices is one of the major reasons that makes people keep away from buying Mazda and therefore makes a very poor resale prices which in turn also makes people keep away from mazda again.


3- Ghabbour Companies is selling the car with exaggerated prices taking into consideration the options they offer, which are less than what your company offers world wide, and you can check the available options in Egypt in the website mentioned above.

We know that Mazda 3 with "2.5L" engine/Automatic/ "s Grand Touring" costs around $22,600, while here in Egypt we have "1.6L"/Automatic with HID xenon (not turning in corners) , no blutooth, no push-button start, no GPS, no DSC, no TCS, only two air bags for the driver and front passenger, no heat seats, no 6 CD exchanger, no BOSE sound system, they offer it with $27,000.

Moreover, a famous incident happened lately with Ghabbour, a customer, Mr. Yasser El-Mahdy, bought a brand new Hyundai Elantra from Ghabbour, as he is also the exclusive agent of Hyundai in Egypt, and his elantra stopped suddenly, without clear reasons, and when Ghabbour service engineers couldn't solve it, the customer services agents and the managers of Ghabbour are keep trying until now to tell him that this is his problem with Hyundai in Korea, and his right to take another new car instead of this broken one is not an option. Even when the problem didn't happen with a mazda car, but it is clear that they can treat us with the same attitude and policy if such a problem happened. It is clear that Ghabbour is not a trustworthy agent.

Please check this YouTube Link: YouTube - ‫ط¯ط¹ظˆط© طھط¹ظˆظٹط¶ ط¶ط¯ ط´ظƒط±ط© ظ‡ظٹظˆظ†ط¯ط§ظ‰ ظ…ظ† ط§ظ„ظ…ظ‡ظ†ط¯ط³ ظٹط§ط³ط± ظ…ط.ظ…ط¯ ط§ظ„ظ…ظ‡ط¯ظ‰‬‎
It shows the complaint by Mr. Yasser El-Mahdy, note: the clip is in Egyptian language not in English because it is spread by a national newspaper alwafd ط¨ظˆط§ط¨ط© ط§ظ„ظˆظپط¯ ط§ظ„ط¥ظ„ظƒطھط±ظˆظ†ظٹط© )

Also, Ghabbour Companies didn't announce any thing about your great SKYACTIV technologies till now, and even when I sent them an e-mail about two months ago via this website mazda_landing-page , asking them about the SKYACTIV and the expectation about having it in Egypt, they did not even reply to me till the moment I write this e-mail. This shows careless and unprofessional attitude of treating the customers.

With all these serious and major issues, it is clear that Ghabbour's marketing strategies, their careless and poor customer services are deeply affects the sales of mazda in Egypt, while we strongly believe that it should be the best selling car in the Egyptian market and could be a considerable improvement in Mazda 3 sales in the middle east because of its durability, excellent driving pleasure and good price to quality ratio, even when compared with competitors like Honda Civic, Subaru Impreza and Toyota Corolla, but unfortunately, all these great selling edges of mazda falls down against the lose of trust, poor customer services, high prices, and poor marketing capabilities.

Therefore, we kindly ask you to either define and set better plans and actions with Ghabbour Companies as your agent, and make them improve all these aspects that really impacts the sales of Mazda 3 in Egypt and in any other market, or to find another trustworthy agent in Egypt that respects the name of Mazda and respects their customers.

We believe in your care about your Mazda fans and owners.

All appreciation and respect.

[MazdaFan]

I forgot to put the subject of the e-mail:

Serious Complaint about Mazda Agent In The Egyptian Market

[Frozen_Pain]

تمام شغل 10/10

والله احنا كده عملنا اللى علينا وربنا يكرمنا ان شاء الله

[mohamed456]

خلاص يا باشا
تمام كده ياريت تعمل مقارنة اسعار القطع الغيار بين المازدا و التويتا او الهوندا و تكتب الاسماء الناس و تبعت على كدة يا باشا