الموضوع: تحذير من شراء جولف 6 اقرؤه أولا

المشاركة الأصلية كتبت بواسطة ziabassem

شكراً يا استاذي الفاضل على أهتمامك وردك الوافي اللي استنتجت منه أن العيب من تصميم الفتيس ولا جدوى من تدارك هذا العيب الأزلي لاحتمالية تكرار الأعطال مرة أخرى .. فعلاً خسارة الحلو ميكملش .. و سقطة من الألمان في تصميم وتصنيع هذا الفتيس .

لكن اللي أنا سمعته أن فولكس حتتوسع في الصين بمصنع للسيارات والفتيسات dsg باعتبارها أكبر سوق للسيارات حالياً في العالم .. هل يعقل أنهم مش مدركين هذا العيب في الفتيس وبيتوسعوا في أنتاجه كمان .. ولا أحنا في حاجة غلط عندنا ومش فاهمينها زي مقولة من المقولات اللي بتقول أن الفتيس غير مصمم للعمل في الأجواء الحارة أو أن ده عيب في دفعة من الفتيسات وتداركوا هذا العيب بعد كدة ؟ كل دي أسئلة محتاجة اجابات .

أنا هفكر مع حضرتك بصوت عالى.....

أنا مش مقتنع بمقولة إن الفتيس غير مصمم للعمل فى البلاد الحارة و ذلك لأن العيب مش ميكانيكى و لكنه عيب كهربى...ثانيا العيب منتشر جدا فى أوروبا زى عندنا بالظبط.....يعنى مش مسألة لوط نزل مصر و خلاص...و على فكرة من الواضح إن إستجابة فولكس الأم ضعيفة جدا تجاه هذة الشكوى بعد الضمان لأن لا يوجد تفاعل جيد من أغلب الوكلاء فى أوروبا بعد إنتهاء فترة الضمان......واضح من الشكاوى فى أوروبا

لو كان العيب فى دفعة...كان تغيير العيب أو الفتيس كله زى ما بيحصل كان حل المشكلة من جذورها و لكن للأسف العيب بيرجع تانى حتى بعد تغيير كامل للجيربوكس و ده معناه إنه عيب تصميم و ليس عيب قطعة غيار.......

لاحظ كم المصاريف الرهيبة التى صرفت على هذا النوع من الفتيس من حيث مصانع الإنتاج و البحث و التطوير و لاحظ إنه فولكس واجن فقط و شركاتها هى الوحيدة التى تستخدم هذا النوع من الفتيس....لو حضرتك بتجيب الفتيس من مورد و طلع فيه مشاكل بمنتهى البساطة هتغير المورد....لكن لما تكون دى إستثماراتك من الألف للياء و مفيش حد غيرك بيستخدمها و تطلع معيبة.....معنى كده إن الخسارة فاضحة....و ده سبب عدم توقيفه حتى الأن...

يا ترى هل حصل أى تعديل على موديلات 2011؟ أشك فى ذلك لأنه لو حصل كان العربيات اللى إتغير فيها الفتيس إنتهت مشكلتها تماما و لكن للأسف يوجد أكتر من حالة تم تغيير الجيربوكس كامل لها و للأسف باظت تانى.......

المشاركة الأصلية كتبت بواسطة ziabassem

عاوز أنبه حضرتك لحاجة .. ألا وهي أن كل كلامي مبني عن سمع أو استنتاجات وليس بناء على تجارب أو شوف سواء من قريب أو بعيد .

أنا شاكك في التوكيل المصري أنه هو اللي بيلبس الزبون لأنه بيبقى فيه ستوك قطع غيار للصيانات .. وممكن الأستوك ده يكون مضروب .. وهو علشان مصاريف إعادة شحن أو أي سبب تاني أحنا منعرفهوش متمسك بالأستوك ده وبيغير منه للعربيات البايظة بقطع غيار هي كمان بايظة (أرجو أن تكون وصلت الفكرة)

حضرتك شوف الشكاوى دى و إنت هتعرف الإجابة على طول .....

-Dear Sir,
I am a loyal customer for VW since 1999 as I started driving a Polo then Bora and currently Jetta 2010.
Two days ago I have faced a major problem (transmission issue) with my car as I was on a high way and suddenly there were no transmission to the gear box (DSG), I called the service in Cairo and explained what happened and they answered back that I need to replace the gear box and I have to buy a new one bearing in mind that my car kilometer age is only 30,000 KMs
In addition to the mentioned above, I would like to inform you that I had purchased my car on 17th February 2010 and from day one I started to hear a high fluctuating knocking noise produced by the gear box while driving.
Consequently I went to the maintenance service center in Abu-Rawash, where I met with Mr. Ahmed hidar who tested my car and told me that such noise is normal in all models that contain a gear box type DSG.
To make sure I went to another service center in automotive Al-Obour, where I met with Eng./ Harvy who told me the same, the car Kilometer age
Was 1800 Kms.
While I am consulting my car in both Abu-Rawash & Al-Obour for gear box check, they discovered a can bus error and they told me that it's a factory error and they did repair it, but the factory didn't make reset for the car software, also they stated that the error's date was at the factory and don't fear about it, also they stated that there was no error in the gear box, and by trying to figure out the reason for the transmission malfunction via the internet, I discovered that its an industrial malfunction and it doesn't relate to a bad usage.
Notice: VW vehicles were imported to Egypt by two ways, distributers and auto exhibitions who imported them from gulf countries, and I bought it from one of these auto exhibitions called Fahmy motors because it is recognized by its high configuration and luxurious.
Attached by, automotive Abu-Rawash service center report.
Vehicle data:
Chasse no.: wvwroiik/ am016210
Model: Jetta 2010
Customer code: ....
As I said earlier that I am an old customer of VW and I trust your brand,
I didn't expect such an incident to happen in a new VW car like mine.
Please advice what is the appropriate action to be taken regarding that I don't have a guarantee/ insurance for my car.
Your short reply is highly appreciated.
Kind regards,
Mohammed ....
mohammed of masr el-gedidah,


-Dear All,
I am submitting an official complaint about my new car Volkswagen Jetta (1.4 TSI).
Purchase date: 28 May 2009
First I would like to express my severe frustration and anxiety because of my case, I am a very brand loyal customer; however my problem cause me not to think of purchasing any VW vehicle after wards.
I had purchased my car on the 28th of May 2009 from a VW authorized dealers names "Adel Gouda Agency".
In June 2009 after one month from the car purchase, I had my car fixed at the VW maintenance shop in Abu Rawash because of a fradulant "control unit", at that time they had to export it from Germany, consequently I had to wait one whole month to have my car again fixed, that was my first impression of a brand new VW vehicle.
My second and main issue of this complaint the one that uptill this writing I can't find a solution for is the following:
More than a couple of months ago I started to hear a high nocking noise produced by the Gearbox while driving, I went to consult the Maintenance shop in Abu rawash, there I met Mr. ....* who tried my car and came out of a conclusion and assurance that my car has absolutly no problem and it's performing fine. Despite the fact that I didn't feel good about that response I decided to go for another professional Maintenance shop; hence I went for a well reputational maintenace company, I met the engineer there and after trying my car he advised that I have a serious problem with the Gearbox and speicifically it's megatronics, he then offered two solutions for the problem either I have the spare part imported from Germany which is gonna cost me around EGP 31,000 or have it fixed at the VW Maintenace shop, then it will cost around EGP 65,000. Now the case is as follows I purchased my car with around EGP 190,000 I faced two problems in less than two years from the date of it's purchase, the KM reading around only 28,000.
It goes without saying that any shifting or removing of such delicate parts is considered a big deal and immensly decreases the value of resale here in Egypt. At that point I was totally furious and shocked for the level of performance of vehicle that holds the name of respectful and long history brand like Volkswagen, can you juat imagine how dissappointed and frustrated I am?!
After spreading the case amongst my friends and family members, they assured me that it's a malfunctioned car and I should not bear the consequences of such dissappointing situation. So I decided to point out and direct my complaint to the international website customer care of Volkswagen in order to have a serious interference in my problem and by please not just forwarding the case to a negligant and incapable customer care here in Egypt.
Again and please react with my problem and I do expect all what's good for a very brand loyal VW customer.
Awaiting your proper action and feedback.
Thanks,
Maie ........
Maie of Giza

-I have a Touran with a DSG gearbox which cuts out with no drive once the engine gets up to temperature. I have had it diagnosed by a VW dealer and told that I need a replacement Mechatronic control unit at a cost of £2100 fitted. I have been down the usual channels with VW and got no where. Hence, I am now looking for a second hand gearbox. I have found a few but they all seem to have different gearbox codes eg KPT, etc. whereas mine is GYP. Does anybody know whether these gearboxes are interchangeable / compatible? Can the Mechatronic controllers be swapped? If so, I assume the controllers will need reprogramming by a VW dealer?