الموضوع: إتعرضت لحادثة بسبب عدم عمل فرامل الـ 301

نص رسالتى الموجهة إلى بيجو فرنسا بتاريخ 24/2/2015 و اللى قمت فيها بشرح ملابسات الحادث نتيجة عدم عمل الفرامل و إهمال التوكيل فى الكشف على العطل اللى فيها رغم إنى رحتلهم 5 مرات و كانوا بيأكدوا إنها تمام التمام, و اللى حصل منهم فى أبورواش وصولاً لما حدث بعد الحادثة من رفضهم إستقبال العربية و إلقاء المسؤلية عليا فى غمرة. و بلغتهم بمسؤليتهم عما يحدث من وكيلهم المصرى من تقصير و إهمال, و بلغتهم بقيامى باللجوء لجهاز حماية المستهلك و نشر تفاصيل ما حدث معى على أشهر و أكبر موقع عربى فى مجال السيارات نايل موتورز.

I had a car accident with my brand new Peugeot 301 Allure due to a malfunction in its breaking system, and your certified distributor in EGYPT (CDCM) don't want to hold responsibility of their employees neglection, as I visited their maintenance centers 5 times complaining from odd behaviors when I use the breaks, in the meanwhile they refused to give me a certified document indicates that they checked my car breaking system (before the accident) and it works as expected and it follows the standard specifications obligated by the law.

When I visited CDCM maintenance center for the first time complaining from the odd and danger behaviour when I use the breaks, they refused to write down my complain in the maintenance work order, and when I insisted to be wrote down to preserve my rights, I got offended by one of their employees and threatened me to use violence with me; I wrote down a complain to CDCM about this, but they ignored what happened.

I visited another CDMD maintenance center (Named Ghamra) asking to check my breaking system and find out why when I use the breaks in a low speed (20KM/H) my car ABS system works oddly and aggressively, where the pads open and close very fast and strongly as if I'm on a very high speed and used the breaks, and as I mentioned it happens on a low speed (20KM/H). But they kept assuring me that this is normal thing to happen and this is how the ABS system works, and when I checked my other friends cars who have the same model I didn't find this odd behaviour.

Each time I visited CDCM maintenance centers they refused to write down my complains about how the breaking system works, and now I got into accident as the breaking system didn't work this time at all and caused my car to hit a side way rocks (as you see in the pictures) and put my life and my family lives in danger of falling down a cliff, and when I took my car to their maintenance center (Ghamra) using a tow truck they refused to admit my car as long as I insist to write down the reason of the accident (Which is, the breaks didn't function at all and didn't stop the car on a speed less than 50KM/H for over five meters, and what saved me is the breaks on the side of the road that stopped my car from falling down the cliff).

And now they holding me responsible of the damage and want to me to ride the car again, putting me, my family and people on the road in danger.

I contacted my local Consumer Protection Agency and filled a case against CDCM with number (I_646987) holding them responsible of the danger they put my life into, as they ignored my early complains and took the needed action to fix my breaking system.

And thereby I'm contacting you as the manufacturer of the car and responsible for your distributor actions that are against the low, which put me and my family in great danger.
Please contact me if you need any more information.
My best regards, and thank you for your help.

P.S: I wrote a full details about how CDCM dealt with my breaking system problem before and after the accident on the most famous Arabian forum specialized in cars (NileMotors) and I will drive a public campaign against CDCM for all the danger they put me and other consumers due to their neglection.

http://www.nilemotors.net/Nile/459295-301.html

Ashraf Alshahawy

Software Developer

ردت شركة بيجو فرنسا على رسالتى بتاريخ 24/2/2015 لطلب بيانات السيارة و بيانات الإتصال

Dear Ashraf Alshahawy

We are very sorry and we apologize for the big troubles you encountered with your car.

In order to investigate your case, can you please send us

your email address

your phone number

your VIN number

your vehicle's mileage and point of purchase

I will transmit the information to the manager area

We remain at your service

The Peugeot team

رديت عليهم بكل البيانات المطلوبة فى نفس اليوم 24/2/2015, و بعتلهم لينك شكوتى هنا على نايل موتورز من فرامل عربيتى, و اللى كانت قبل الحادثة بشهر, تأكيداً على مصداقية شكوتى من وجود مشكلة فى فرامل عربيتى فى الوقت اللى مهندسين التوكيل كانوا بيصروا إن كل شئ تمام التمام.

Please visit this link (it's in Arabic, I'm sure you can find a way to translate it) and it's before my accident where I was complaining from the odd behavior of my breaking system and asking other cars owners if they have the same odd behavior, especially that CDCM employees kept assuring me that this is normal, but it wasn't according to other cars owners (including the owners of Peugeot 301).


http://www.nilemotors.net/Nile/454918-301.html

إنتظرت ردهم عليا لغاية يوم 26/2/2015 فبعتلهم رسالة عشان اشوف مجريات الأمور

Good Morning, Is there any progress in my complain

ردت شركة بيجو فرنسا عليا فى نفس اليوم 26/2/2015

Dear Ashraf

We feel very sorry about your inconvenient, local team in Egypt has been informed and will get back to you very shortly

The Peugeot Team

طبعاً لكم أن تتخيلوا مشاعرى لما شركة بيجو فرنسا بتقولى إنها بعتت لبيجو مصر (الخصم بتاعى) و هما هايتواصلوا معايا. طبعا رديت عليهم فى وقتها و فى نفس اليوم 26/2/2015

They did

And here is their answer



Your local team in Egypt is not a trust worthy, you put your reputation in jeopardy, and our lives in a great danger ... I have sent you links of the complains from your cars owners in #Egypt, all you need is to get someone to translate them to you from #Arabic

I believe our lives deserve that much to understand how much we suffer from your local distributor, we trusted your name, we trusted you on our lives, don't we deserve this much of you to recheck our complains by yourself

A full detailed complains from a group of Peugeot 301 owners
http://www.nilemotors.net/Nile/414762-301.html


They hold me responsible for their neglection and they smudge your reputation in Egypt, they only care about money, they don't care about our lives

Here is an example, in this video you see how the cooling water hose is damaged as your local team in Egypt doesn't inform us how to protect it from getting damage when getting car license

watch this video please and get back to me

[youtube]http://www.youtube.com/watch?v=nkz8nRfsRDc[/youtube]

Just because they are confident and have connections, that doesn't mean I'm going to stop fighting for my rights

they put my life and my family lives in danger

I'm sure you can get someone translate to you from Arabic

and tell you how much we suffer from your local distributor

This is a complain established by a group of 301 owners
http://www.nilemotors.net/Nile/414762-301.html


And this is another owner of 301 had accident as the breaks didn't function well, and CDCM put a pressure on him to get the Insurance company covers all the costs

http://www.nilemotors.net/Nile/427077-301.html


Please get back to me with your final answer

We are suffering here, this is not a fake accusation, I'm Ashraf Alshahawy, a well known Nokia publisher, and Samsung Expert Developer and a rewarded by International companies as Vodafone

و بعتلهم شوية صور و لينكات خاصة بيا لتأكيد معلومات الهوية

I hope I got your attention now that I'm aware of what I'm saying

Please let me know if you need more information about your customers complains, it's your product and your reputation in the end of the day, no one will care about it as you ... stay in touch and please don't take long. Regards

مختصر الترجمة, بلغتهم برد الوكيل المصرى عليا اللى فى الصورة فوق (من خلال الفيسبوك), و بلغتهم بسوء و ضعف المستوى الفنى للوكيل المصرى و إهماله فى عمله بما يعرض حياتنا و حياة أسرنا للخطر, و على سبيل المثال مشكلة قطع خرطوم مية الردياتير اللى التوكيل على علم بيها و لا يقوم بإبلاغنا بها, وصولاً إلى الشكوى الجماعية اللى قام بيها ملاك العربية هنا على نايل موتورز و قمنا بإرسالها إلى الوكيل المصرى و الذى تجاهلها, و لفت نظرهم إن الوكيل المصرى لا يهتم إلا بالفلوس و لا يهتم بحياتنا و لا بتعريضنا للخطر, و إن على بيجو فرنسا التدخل حفاظاً على سمعتها التى يقوم الوكيل المصرى بتلطيخها, و الحفاظ على سمعتها التى وثقنا بها على حياتنا و حياة أسرنا. و بلغتهم بإن مش معنى إن الوكيل المصرى واثق فى نفسه - ثقة زائفة و على باطل - و إن ليه علاقات, إنى هاتنازل عن حقى و عن الدفاع عن حقى, وبلغتهم بشكوى أحد ملاك العربية اللى إتعرض لنفس مشكلة عدم عمل الفرامل و كتب شكوته هنا على نايل موتورز مع تقديم اللينكات لكل ما ذكرت بالأعلى.



فى نفس اليوم 26/2/2015 و بعد حوالى 3 ساعات (من ردى عليهم فوق) شركة بيجو فرنسا ردت على رسالتى تبلغنى إنهم تواصلوا مرة أخرى مع بيجو مصر و إن بيجو مصر هايتصلوا بيا الإسبوع القادم, و بيطمنونى - اللى هيا بيجو فرنسا - إنهم هايراقبوا بحرص / عن كثب إجابة بيجو مصر لى.

Dear Sir

To follow on from our previous exchanges, we got in contact again with CDCM in order that they get back to you next week and be sure that we will be highly attentive to the answer that will be given to you

Best regards
The Peugeot team

قمت بالرد عليهم النهارده صباحاً 27/2/2015 و شكرتهم و بلغتهم إن مشاركتهم بالتحقيق فى شكوتى هايبقوا مدركين إنها شكوى حقيقة و إنى مش بحاول أرمى اللوم على بيجو مصر بالكدب (زى ما الوكيل المصرى بيحاول يوهموكم), وإن دى غلطتهم لعدم فحص و إصلاح الفرامل مما تسبب فى الحادثة.

Dear Peugeot

Thank you for following up with me, and I'm sure with you involved and investigating my case you will be fully aware that this is a real complain, I'm not trying to blame CDCM on my mistakes (as they trying to make it looks like), it's their mistakes, not checking my breaking system though I went to them for 5 times

If you have any questions please let me know
My best regards

Ashraf Alshahawy

و بكدا و بناءً على تواصلى مع بيجو فرنسا من المفترض إن بيجو مصر هاتكون على تواصل معايا الإسبوع القادم (اللى هايبدأ بكرا 28/2/2015).

علماً بإن الإسبوع القادم و وفقاً لجهاز حماية المستهلك, هايقوم محقق من عندهم بالإتصال بيا لمعرفة تفاصيل الحادث و الشكوى و الوقوف على مطالبى و تحديد الخطوات القادمة بتعيين لجنة فنية لفحص سيارتى و وحدة فراملها.

‫#‏بيجو‬ ‫#‏بيجو_مصر‬ #301 ‫#‏حادثة‬ ‫#‏فرامل‬ ‫#‏توكيل‬ ‫#‏إهمال‬ ‫#‏تقصير‬

PeugeotEgypt #Peugeot_Egypt #Accident #Peugeot#

ربنا يصبرك وينصرك